While working for the U. S. Forest Service as a “Radio Tech,” I had the pleasure of assisting in the installation of a forest-wide electronic public exchange (PBX), a telephone switch. In preparing for that experience, I attended a two-week course for certification on the Mitel 2000 PBX. It was a good course, well-taught, and I came back armed and ready not only for the installation and set up, but also for continued maintenance and upgrades. A major theme of the course was the Mitel Manual. Actually, it was not just one, but a series of manuals on the switch. Throughout the course, the instructors continually referred to one or more of the manuals stressing the critical nature of not just knowing the switch itself, but knowing the manuals. The key to expedient maintenance and repair was in knowing where to look for the answer. We were given our own copies of the manuals, and by the end of the two weeks, they were well worn.
Jonah’s Song 